Terms & Conditions

1. Agreement

These terms apply to all moving, packing and storage services supplied by Affordable Movers. Accepting a written quote, or allowing our crew to begin work, forms a binding agreement on these terms.

Where you engage us as a consumer, nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

2. Quotes and pricing

Hourly quotes are estimates of duration, not fixed totals. Charging starts when the crew arrives at your pickup address and ends when the last item is placed at the delivery address, with a two-hour minimum and 15-minute increments thereafter.

Fixed-price long-distance quotes are binding provided the inventory and access details you supplied are accurate. Additional items or access restrictions discovered on the day may be charged at our standard hourly rate, always confirmed with you before work continues.

All prices are quoted in New Zealand dollars and include GST.

3. Your responsibilities

You must provide accurate inventory and access information, arrange parking, lift bookings and building permissions, and ensure someone with authority is present at both addresses.

Drawers containing breakable, liquid or valuable contents must be emptied. Cartons you pack yourself must be adequately packed; our liability for the contents of customer-packed cartons is limited accordingly.

4. Items we will not carry

We cannot transport hazardous or perishable goods, including LPG bottles, petrol and fuels, paint, solvents, ammunition, fireworks, aerosols under pressure, illegal items, live animals, or open and frozen food.

We recommend you personally transport cash, jewellery, passports, medication and irreplaceable documents. We do not accept liability for these items.

5. Liability and insurance

We carry public liability and goods-in-transit cover on every job. Standard cover applies to loss or damage caused by our negligence during handling and transit.

We are not liable for damage arising from pre-existing defects, inherent weakness in an item, faults in customer packing, or from moving an item that we advised in writing was unsafe to move.

Full replacement-value cover can be arranged before the move. Ask for it during quoting and we will provide the policy summary before you commit.

6. Claims

Report any loss or damage in writing to hello@affordablemovers.co.nz within seven days of delivery, including photographs. We will acknowledge within two working days and confirm a repair, replacement or reimbursement within five working days of assessment.

Please retain the damaged item and its packaging until the claim is settled.

7. Delays and weather

We work in ordinary New Zealand weather. Where a road closure, official weather warning, mechanical failure or ferry cancellation prevents us performing on the agreed date, we will reschedule at the earliest mutually available date at no extra cost.

Delivery windows for long-distance moves are estimates given in good faith and are not guaranteed to the hour.

8. Cancellation

Local moves may be cancelled or rescheduled free of charge with at least 48 hours' notice. Inside 48 hours we may charge a two-hour minimum to cover the reserved crew.

Long-distance bookings require a deposit. Deposits are refundable up to seven days before the loading date and are otherwise applied to crew and ferry costs already committed.

9. Payment

Local moves are payable by bank transfer or card on completion. Long-distance balances are due before unloading. Storage is invoiced monthly in advance.

Overdue accounts may incur interest at 1.5% per month and reasonable recovery costs. We retain a lien over goods in storage while an account remains unpaid.

10. Governing law

These terms are governed by New Zealand law, and the New Zealand courts have exclusive jurisdiction over any dispute arising from them.