Affordable Movers – Privacy Policy

1. Information We Collect

When you request a quote, we collect your name, email, pickup and delivery addresses, preferred date, move type, inventory and access information. A phone number is optional. We also receive information you choose to provide by email or messaging and information needed to arrange a confirmed move. The online quote form does not collect payment-card details.

Our website and hosting providers may process IP addresses, request details, device and browser information and access logs for delivery, security and troubleshooting. Online identifiers and activity records may be personal information; we do not assume they are anonymous. Please do not include unnecessary sensitive information about yourself or others in an enquiry.

Providing quote details is voluntary, but without sufficient contact and move information we may be unable to respond or arrange a quote. Provide another person’s information only when you have authority to do so.

2. How We Use Your Information

We use information to respond to enquiries, prepare or obtain quotes, coordinate moves, send customer confirmations and internal enquiry notifications, maintain necessary business records, address complaints and protect the website from misuse. Service communications are separate from promotional communications, which require any consent required by law. You may withdraw marketing consent without preventing necessary responses about your enquiry or Booking.

3. Sharing Your Information

Quote enquiries may be forwarded to Affordable Movers partners, including Removalists.co.nz, so that they can arrange quotes and respond to your request. This can include your name, email, optional phone, addresses, date, move type, inventory and access details. Those recipients are responsible for their own handling of information under applicable law and their privacy policies. Contact us before submitting if you have questions about partner sharing.

We use Hostinger for website hosting and SMTP email delivery. Enquiry details are included in emails to our team and in the confirmation sent to you. Our address autocomplete sends the text you type in an address search, together with a session token where supplied, through our server to Google Places to obtain address suggestions. Google Maps may also receive requests for map images.

Information may also be disclosed to service providers acting for us or where required or permitted by law. Overseas processing can occur through hosting, email, Google or other configured service providers. Applicable Privacy Act requirements continue to apply: where we disclose information overseas, a lawful basis such as comparable safeguards is required. Simply using this website is not authorisation to waive those safeguards. Processing solely by an agent on our behalf does not remove our responsibility under the Act.

4. Cookies and Tracking Technologies

The website supports optional Google Analytics, Google Tag Manager and Microsoft Clarity integrations. These load only when the relevant configuration is enabled; the code’s support for them does not mean every service is active. When enabled, these services may process online identifiers, device information, pages visited and interactions. Tag Manager can load additional configured tags. The information collected depends on the active settings.

You can manage cookies and site permissions in your browser or use tracking-protection settings. These choices do not necessarily stop all server access logs or requests needed to deliver the website. Contact us for information about the analytics services and settings currently in use.

5. Security of Information

We take reasonable steps to protect the personal information we collect from unauthorized access, disclosure, alteration, or destruction. This includes secure servers, encryption where appropriate, and internal policies and procedures. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

Personal information should be retained only as long as needed for the purpose for which it may lawfully be used, including quotes, confirmed moves, legal recordkeeping and resolving disputes. Retention can differ between enquiry emails, booking records, hosting logs and independent partner records. Contact us about a particular record or deletion request; statutory recordkeeping requirements may prevent immediate deletion.

7. Your Rights

Under the Privacy Act 2020 you may request access to and correction of personal information we hold about you, subject to lawful exceptions. You can also ask us to delete information no longer required; deletion is not an unconditional statutory right and may be limited by lawful retention obligations. Send requests or privacy complaints to quote@affordablemovers.co.nz. We may need to verify your identity before disclosing records.

If you are dissatisfied with our response to a privacy concern, you may contact the New Zealand Office of the Privacy Commissioner at privacy.org.nz. For information held independently by a partner, you may also need to contact that partner directly.

8. Third-Party Links

Our Website may contain links to external websites. We are not responsible for the privacy practices, content, or policies of third-party websites. Users are encouraged to review the privacy policies of any external sites they visit.

9. Children’s Privacy

Our services are intended for Users and Customers aged 18 years or older. We do not knowingly collect personal information from children under 18. If we become aware that personal information from a child has been collected, we will take steps to delete it.

10. Changes to this Privacy Policy

Changes will be published with an updated date. A policy update does not itself authorise a new use or disclosure requiring separate notice, consent or another lawful basis. Material changes affecting existing information will be addressed as required by law.

11. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: