FAQ
Questions we get every week
If your question isn't here, email us and we'll answer it in writing — and probably add it to this page.
- How far in advance should I book?
- Two to three weeks gives you the widest choice of dates and the best rate. We keep a small number of slots open for moves booked inside seven days, and month-end Fridays fill first.
- How is a local move priced?
- Local moves are charged by the hour with a two-hour minimum, then billed in 15-minute increments. The rate includes the truck, fuel, blankets, trolleys and straps — there is no separate call-out or fuel levy.
- Is a long-distance quote binding?
- Yes. After a free video survey we issue a fixed price in writing. The only thing that changes it is a change to your inventory or access that you tell us about.
- Do I need to empty my drawers?
- Empty anything breakable, liquid or valuable. Clothing can stay in dressers under about 40kg; filing cabinets and glass-fronted furniture need to be emptied so we can carry them safely.
- What will you not move?
- Anything hazardous or perishable: LPG bottles, petrol, paint, ammunition, aerosols, fireworks and open food. We flag anything on your inventory during the quote so there are no surprises on the day.
- Are my belongings insured?
- We carry public liability and goods-in-transit cover on every job, and we can arrange full replacement-value cover on request. We will send you the policy summary before you commit.
- What happens if it rains?
- We keep moving. Crews carry floor runners and extra wrap, and the truck loads under cover wherever access allows. We only reschedule when a weather warning makes the roads unsafe.
- Do you charge extra for stairs or a lift?
- No. Stairs, lifts and long carries are part of the hourly rate. Tell us about them during the quote so we send a crew big enough to keep the clock short.
- How do I pay?
- Bank transfer or card on completion for local moves. Long-distance jobs take a deposit at booking with the balance due before delivery. We email a GST invoice the same day.
Still weighing it up?
A written quote costs nothing and commits you to nothing.
